Support 

All customer support requests must be submitted by email to support@greenbikeusa.com. Please do not call. We do not handle warranty or technical support requests by phone. 

All emails will be replied to within 48 hours. Please be advised that multiple emails will not result in a quicker response. To help process your request faster please provide the following information with your initial email: name, order number, bike model, a description of your issue, and pictures. Thank you. 

Product

Can I return my product? 

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at info@greenbikeusa.com, and we’ll take you through the process.

Can I get my product personalized? 

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Shipping

 

How long will it take to get my order?

 It depends on where you are located. Orders processed through our website will take 5-6 business days to arrive. Delivery details will be provided with your confirmation email. 

What shipping carries do you use? 

We use all major carries and local courier partners. You'll be asked to select a delivery method during checkout. 

 Any other questions? 

Please email us at info@greenbikeusa.com or support@greenbikeusa.com.