All customer support requests must be submitted by email to firstname.lastname@example.org. Please do not call. We do not handle warranty or technical support requests by phone.
All emails will be replied to within 48 hours. Please be advised that multiple emails will not result in a quicker response. To help process your request faster please provide the following information with your initial email: name, order number, bike model, a description of your issue, and pictures. Thank you.